John Kalb brings more than 20 years of healthcare experience in operations, quality, compliance, performance improvement and change management. As a GE trained Master Black Belt & Master Change Agent, he has expert experience in operational excellence implementations, training, coaching and mentoring.

John has also served as Chief Client Operations Officer for Kootenai Health, a healthcare professional services company, leading the consulting practice.  He served on the Executive Committee and also held the position of VP of Quality where he led the Client Service Excellence program, created the company’s quality framework, and helped start up the Information Systems Quality Assurance function to support clients’ IS strategy.  

His experience also includes tenure at as VP of Quality for a Regional Medical Center, where he prepared the organization for the industry transformation to Value Based Payment. In addition, he also started up several new programs, including Operational Excellence, Hospitalist Services and Trauma Services. 

While with GE Healthcare, John provided leadership and business process management services to multiple healthcare companies, including health systems and multi-specialty physician groups. 

John is an accomplished public speaker on the subjects of operational excellence, patient safety and compliance topics.  He has conducted seminars, workshops, and presentations at the national and state levels for numerous associations, including the Health Care Compliance Associate, Idaho Patient Safety and Quality Improvement Conference, WCBF Six Sigma in Healthcare, and National Capital Healthcare Executive, ACHE, chapter.

He attended Brooklyn College where he was awarded an MA in Industrial/ Organizational Psychology and a BA in Psychology, and Brooklyn Law School where he was awarded a JD.